{"id":511518,"url":"\/privacy-policy\/","layout":"standard","version":"2026-03-13T12:00:35.000000Z","blocks":[{"id":5009986,"type":"banner","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"type":{"id":126252466,"value":"slim"},"title":{"id":126252467,"value":"Privacy Notice"},"copy":{"id":126252468,"value":null},"titleColor":{"id":126252469,"value":"#{banner.title.color}"},"titleBackground":{"id":126252470,"value":"#{banner.title.background.color}"},"copyColor":{"id":126252471,"value":"#{banner.copy.color}"},"copyBackground":{"id":126252472,"value":"#{banner.copy.background.color}"},"contentWidth":{"id":126252473,"value":"95%"},"textShadow":{"id":126252474,"value":"#{banner.text.shadow}"},"borderRadius":{"id":126252475,"value":"0px"},"buttonBorderRadius":{"id":126252476,"value":"#{button.border.radius}"},"buttonBackgroundColor":{"id":126252477,"value":"#{button.primary.color}"},"buttonStyle":{"id":126252478,"value":"secondary"},"buttonSize":{"id":126252479,"value":"standard"},"overlayOpacity":{"id":126252480,"value":"0.15"},"overlayColourStart":{"id":126252481,"value":"#000000"},"overlayColourEnd":{"id":126252482,"value":"#000000"},"overlayDirection":{"id":126252483,"value":"90"},"image":{"id":126252484,"value":"{\"src\":\"https:\\\/\\\/images.podos.io\\\/96k6quvknp1cfixfzcx86vzp5ojq9pxzbh8mmjmya75lhxn7.jpeg.jpg?w=auto&h=auto\",\"alt\":\"\"}"},"video":{"id":126252485,"value":null},"videoThumbnail":{"id":126252486,"value":null},"media":{"id":126252487,"value":"image"},"align":{"id":126252488,"value":"center"},"verticalAlignment":{"id":126252489,"value":"center"},"font":{"id":126252490,"value":"#{heading1.font}"},"actions":{"id":126252491,"value":"[{\"text\":\"\",\"href\":\"#\"},{\"text\":\"\",\"href\":\"#\"}]"},"template":{"id":126252492,"value":"banner"},"padding":{"id":126252493,"value":"3"},"fullWidth":{"id":126252494,"value":"1"},"fullBackgroundColor":{"id":126252495,"value":"#{banner.fullBackground.color}"},"published":{"id":126252496,"value":"1"},"conditions":{"id":126252497,"value":"[]"}}},{"id":5009987,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"html":{"id":126252498,"value":"<h3><a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\"><strong>Kitlocker.com<\/strong><\/a><strong> Ltd<\/strong> (referred to as \u201cKitlocker\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d in this notice) is committed to protecting your personal information and respecting your privacy.<\/h3><p>This policy explains how we collect, use, store and share your personal data when you use our websites, services or interact with us.<\/p><p><a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\">Kitlocker.com<\/a> Ltd is the <strong>data controller<\/strong> for your personal data. We use trusted third-party service providers \u2014 including technology partners who host and operate our online store \u2014 to process some information on our behalf. These providers are bound by strict data protection and security obligations.<\/p><hr \/><p><\/p><h2>1. When do we collect your personal data?<\/h2><p>We collect personal information when you:<\/p><ul><li><p>Visit any of our websites and order products or services<\/p><\/li><li><p>Create an account with us<\/p><\/li><li><p>Contact us by email, phone, social media or in person<\/p><\/li><li><p>Sign up to receive promotional content (email, SMS or post)<\/p><\/li><li><p>Enter a prize draw, competition or survey<\/p><\/li><li><p>Leave feedback, reviews or comments<\/p><\/li><li><p>Supply goods or services to us as a supplier or partner<\/p><\/li><li><p>Visit our premises (CCTV monitoring may apply)<\/p><\/li><\/ul><p><\/p><hr \/><p><\/p><h2>2. What personal information do we collect?<\/h2><p>The information we may collect includes:<\/p><ul><li><p>Names, email addresses, billing and delivery addresses, telephone numbers, product selections, order numbers, billing information and payment details<\/p><\/li><li><p>Device information (IP address, operating system, browser type)<\/p><\/li><li><p>Shopping preferences, referring URLs, webpage usage and social media profiles<\/p><\/li><li><p>Records of communications, complaints, feedback and requests<\/p><\/li><li><p>Competition entries, survey responses and product reviews<\/p><\/li><li><p>Supplier contact details (including staff names, phone numbers and email addresses)<\/p><\/li><li><p>Monitoring and recording information (e.g. telephone communications for training\/fraud prevention and CCTV for security and health &amp; safety)<\/p><\/li><\/ul><p>Where required by law, we may also collect identity documents (e.g. passport or driving licence).<\/p><hr \/><p><\/p><h2>3. How do we use the personal data we collect?<\/h2><p>We use your personal data to:<\/p><ul><li><p>Process orders, payments and returns<\/p><\/li><li><p>Provide customer service and support<\/p><\/li><li><p>Send service updates (e.g. order confirmations, delivery information, product availability)<\/p><\/li><li><p>Send you marketing (email, SMS, post) where you have consented or where we have a legitimate business reason<\/p><\/li><li><p>Improve our websites, services and products (including analytics and testing)<\/p><\/li><li><p>Personalise your shopping experience (e.g. show relevant products)<\/p><\/li><li><p>Run competitions, prize draws and surveys<\/p><\/li><li><p>Keep our systems and payments secure<\/p><\/li><li><p>Manage supplier relationships and payments<\/p><\/li><li><p>Comply with our legal and regulatory obligations<\/p><\/li><\/ul><p>We may also work with marketing organisations who use anonymised data to help us understand shopping behaviours. We do not make decisions that have legal or significant effects on you based solely on automated processing.<\/p><hr \/><p><\/p><h2>4. Our legal basis for processing<\/h2><p>We only use your data where the law allows. The main legal bases are:<\/p><ul><li><p><strong>Consent<\/strong> \u2013 when you sign up to marketing or agree to cookies<\/p><\/li><li><p><strong>Contract<\/strong> \u2013 to process your orders, payments and deliveries<\/p><\/li><li><p><strong>Legal obligation<\/strong> \u2013 to meet tax, accounting or regulatory requirements<\/p><\/li><li><p><strong>Legitimate interests<\/strong> \u2013 to improve services, prevent fraud, protect our business, and send relevant offers (balanced against your rights)<\/p><\/li><li><p><strong>Vital interests<\/strong> \u2013 rarely, where it is necessary to protect life or safety<\/p><\/li><\/ul><p><\/p><hr \/><p><\/p><h2>5. How do we protect your personal data?<\/h2><p>We treat your data with care and use strong security measures, including:<\/p><ul><li><p>Hosting on secure servers with anti-hacking protections<\/p><\/li><li><p>Encrypted transactions and non-reversible password encryption<\/p><\/li><li><p>Access controls and password-protected systems<\/p><\/li><li><p>Regular updates, monitoring and security testing<\/p><\/li><li><p>Limiting access to employees and partners who need it<\/p><\/li><\/ul><p>If you are provided with a password to access certain services, you are responsible for keeping it safe.<\/p><hr \/><p><\/p><h2>6. How long do we keep your data?<\/h2><p>We only keep your information for as long as necessary, including to meet legal, tax and business requirements.<\/p><ul><li><p><strong>Customer orders<\/strong>: kept for up to 6 years (for tax and accounting purposes)<\/p><\/li><li><p><strong>Supplier records<\/strong>: kept for up to 6 years<\/p><\/li><li><p><strong>Marketing data<\/strong>: up to 10 years from your last interaction, unless you opt out sooner<\/p><\/li><li><p><strong>CCTV\/monitoring data<\/strong>: retained in line with our Data Retention Policy<\/p><\/li><\/ul><p><\/p><hr \/><p><\/p><h2>7. Who do we share your data with?<\/h2><p>We never sell or trade your personal data. We may share it with:<\/p><ul><li><p><strong>Technology and hosting providers<\/strong> who operate our online store and systems<\/p><\/li><li><p><strong>Payment providers and couriers<\/strong> to process and deliver your orders<\/p><\/li><li><p><strong>Marketing partners<\/strong> (e.g. email and SMS platforms)<\/p><\/li><li><p><strong>Professional advisers<\/strong> (lawyers, insurers, consultants, bankers)<\/p><\/li><li><p><strong>Regulators and law enforcement<\/strong> where required by law<\/p><\/li><\/ul><p>All partners are required to protect your data and only use it for the purposes we specify.<\/p><hr \/><p><\/p><h2>8. International transfers<\/h2><p>Some partners (e.g. service providers based outside the UK\/EEA) may process your data overseas. When this happens, we put legal safeguards in place such as:<\/p><ul><li><p>Standard Contractual Clauses approved by the European Commission<\/p><\/li><li><p>Working with companies that meet recognised frameworks for data protection<\/p><\/li><\/ul><p><\/p><hr \/><p><\/p><h2>9. Your rights<\/h2><p>You have the right to:<\/p><ul><li><p>Access the personal data we hold about you<\/p><\/li><li><p>Ask us to correct inaccurate or incomplete data<\/p><\/li><li><p>Request erasure of your data where legally possible<\/p><\/li><li><p>Object to or restrict certain types of processing<\/p><\/li><li><p>Request transfer of your data to another provider (portability)<\/p><\/li><li><p>Withdraw your consent at any time (where consent applies)<\/p><\/li><\/ul><p>You can opt out of marketing at any time by clicking \u201cunsubscribe\u201d in our emails or contacting us directly.<\/p><p>If you are unhappy with how we use your data, you may also contact the Information Commissioner\u2019s Office at <a target=\"_blank\" href=\"http:\/\/www.ico.org.uk\/make-a-complaint\" rel=\"noreferrer noopener\">www.ico.org.uk\/make-a-complaint<\/a>.<\/p><hr \/><p><\/p><h2>10. Cookies<\/h2><p>We use cookies to:<\/p><ul><li><p>Make our websites work smoothly<\/p><\/li><li><p>Remember your preferences<\/p><\/li><li><p>Improve your browsing experience<\/p><\/li><li><p>Show you relevant offers and advertising<\/p><\/li><\/ul><p>Cookies may be session-based (temporary) or persistent (stored longer). You can control cookies in your browser, though some site features may not work without them.<\/p><p>See our <a target=\"_self\" class=\"decorated-link\" href=\"\/use-of-cookies-and-disclaimer\/\" rel=\"noreferrer noopener\"><u>Cookie Policy<\/u><\/a> for more information.<\/p><hr \/><p><\/p><h2>11. Contact us<\/h2><p>If you have any questions about this policy or how we use your data, please contact:<\/p><p><strong>Data Privacy Manager<\/strong><br \/>\ud83d\udce7 <a target=\"_blank\" href=\"mailto:support@kitlocker.com\" rel=\"noreferrer noopener\">support@kitlocker.com<\/a><\/p><p><a target=\"_blank\" href=\"http:\/\/Kitlocker.com\" rel=\"noreferrer noopener\">Kitlocker.com<\/a> Ltd<br \/>6-8 Stevenson Way, Sheffield, S9 3WZ, United Kingdom<\/p><hr \/><p><\/p><h2>12. Changes to this policy<\/h2><p>We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you directly.<\/p><p><\/p>"},"borderRadius":{"id":126252499,"value":"#{text.border.radius}"},"textColor":{"id":126252500,"value":"#{text.color}"},"backgroundColour":{"id":126252501,"value":"#0000"},"truncateHeight":{"id":126252502,"value":null},"template":{"id":126252503,"value":"text"},"padding":{"id":126252504,"value":"6"},"fullWidth":{"id":126252505,"value":"0"},"fullBackgroundColor":{"id":126252506,"value":"#{text.fullBackground.color}"},"published":{"id":126252507,"value":"1"},"conditions":{"id":126252508,"value":"[]"}}}],"properties":{"title":{"id":126252463,"value":"Privacy Notice"},"isStorePage":{"id":126252464,"value":"1"},"ogImage":{"id":126252465,"value":"https:\/\/images.podos.io\/mlpxn1l9qjnyr4ztnb4glkkmmsfy9w4tqu2ujw44lzoogarp.jpeg.jpg?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":365201,"edited":true,"keyPhraseCampaignId":null}